Smiles and Giggles

We recognise the social and environmental impacts that our purchasing decisions have, respect our customers’ needs to understand where our products are made, and strive to share how our products are sourced responsibly and ethically.

Policies are only one part of our work in safeguarding human rights in our supply chain – but policies alone cannot sufficiently mitigate the risks vulnerable workers may face in the countries we source our products from.

Our Ethical Sourcing Program has a range of measures and procedures to support existing international human rights standards and local laws in the jurisdictions in which we operate.

Our sourcing model and policies enable us to make responsible sourcing decisions and ensure that risks are identified, managed and mitigated within our framework. This includes:

• Actions & Due Diligence – Sourcing Responsibly and Ethically

• Annual 3rd party audits for all factories - Elevate Responsible Sourcing Assessments or other approved audit types.

• Remediation & Corrective Action Plan Management - To close out any issues in audits.

• Anonymous Worker Sentiment Surveys - To understand the experience of workers.

In addition, we’re a supporter brand member of the Association of Professional Social Compliance Auditors. This increases the professionalism, consistency and credibility of the people and organisations that conduct social compliance audits in the countries we source from.

Our work provides us with data driven insights into our factory partners. With transparency and integrity being key principles of our program, we continue to develop the necessary capacity building and remediation programs to address any issues that are identified.

Just Group Policies

The Supplier Ethical Code of Conduct has been written using the key human rights principles from International Labour Organization (ILO) core standards and The United Nation’s Guiding Principles on Human Rights (UNGPs). All suppliers must sign our supply Terms and Conditions, of which the Code of Conduct is part, prior to any orders being placed. The Code of Conduct is reviewed annually to ensure we are proactively addressing human rights issues or legislative changes that need to be updated in our policies.

Living Wage

A Living Wage will provide workers with compensation for a regular working week that meets their basic needs as well as a level of discretionary income. In addition to compliance to local laws, we strongly encourage all suppliers they work with to pay workers a living wage. Our full position on Living Wage with our work to date and future milestones can be read here.

Modern Slavery Statement

We have a zero tolerance to modern slavery in all its forms. We recognise our responsibility in helping to reduce the incidence of modern slavery. Smiggle is part of Premier Investments Limited (ASX:PMV), and our Modern Slavery Statements further outline our Ethical Sourcing program and actions to address Modern Slavery in the supply chain. You can read our Modern Slavery statements on the Premier Investments website here.

BETTER EXPERIENCES

Through continued collaboration with community partnerships, we believe it’s important to have a positive impact where we work and live.

In addition to our work with our international partners, we are also committed to continuous improvement in our stores, to ensure our customers and team members have great experiences.

Initiatives we have implemented include:

• A commitment to reducing the use of non-recyclable vinyl decals in our window and merchandising displays by 90% and moving to fully recyclable paper-based signage

• Supporting anti-bullying charities in Australia and the United Kingdom, to raise funds for anti-bullying programs in primary and secondary schools. Learn more here

• Ensuring all communication to store is digital with the provision of store iPads replacing printouts

• A plastic bag reduction initiative at point of sale, which in the trial stage reduced plastic bag usage by 64%

• The upgrade of all stores to LED lighting (GLOBAL) as well as benchmarking the energy consumption in international stores (UK only)

• Product and waste reuse and recycling programs. We have recycled nearly 1,000 tonnes of cardboard and paper in our distribution centres alone in the last 12 months

• Partnership with social enterprise Reground who recycle our soft plastics in our head office, and warehouse

• Taking back any used or unwanted electronic toys and waste as per government guidelines in the UK and Ireland